Thank you for shopping with Tank Gas Depot. This Shipping Policy explains how we process and deliver refrigerant cylinders, HVAC and refrigeration products, and related parts purchased through tankgasdepot.shop.

1. Shipping Area

Unless otherwise stated on the product page or at checkout, we ship to eligible physical street addresses within the contiguous United States.

We currently do not ship refrigerant cylinders to:

• Alaska or Hawaii
• U.S. territories
• P.O. boxes
• APO, FPO, or DPO addresses
• International destinations
• Freight-forwarding or package-reshipping services
• Locations where the product or required carrier service is restricted

Non-refrigerant parts and accessories may have different shipping options when displayed at checkout.

2. Regulated Refrigerant Shipments

Refrigerant cylinders are regulated compressed-gas products. They may require special packaging, labeling, handling, and transportation.

For this reason:

• Refrigerant cylinders are normally shipped using an authorized ground service.
• Expedited and air shipping may not be available.
• Carrier availability depends on the refrigerant, cylinder size, destination, and applicable transportation requirements.
• We may separate regulated products from ordinary parts or accessories.
• We may cancel and refund an order if the product cannot legally or safely be delivered to the supplied address.

Packages are prepared according to applicable carrier and transportation requirements. Customers must not remove, alter, cover, or damage shipping labels or safety markings before accepting delivery.

3. Purchaser Eligibility and Verification

Certain refrigerants are subject to federal, state, or local purchasing restrictions.

Depending on the product and intended use, we may request:

• EPA Section 608 or Section 609 certification
• Proof that the purchaser employs a properly certified technician
• Documentation showing that the product is being purchased for resale
• Identification or other information needed to verify the order

Submitting an order does not guarantee acceptance. We may place an order on hold or cancel and refund it if the required information is not provided or the purchase cannot be verified.

Customers are responsible for confirming that they are legally permitted to purchase, possess, use, and receive the selected refrigerant.

4. Order Processing

Most eligible orders are processed within 1–2 business days after payment and any required verification have been completed.

Business days are Monday through Friday, excluding federal holidays.

Orders placed after normal business hours begin processing on the following business day. Compliance reviews, address verification, high order volumes, severe weather, or carrier restrictions may extend processing time.

5. Delivery Estimates

Most eligible orders are expected to arrive within approximately 5–10 business days after order confirmation, including normal processing time.

The estimated delivery date displayed at checkout or provided by the carrier is an estimate only. It is not a guaranteed delivery date.

Regulated ground shipments may take longer because of:

• Hazardous-material handling requirements
• Carrier service limitations
• Weather or natural disasters
• Transportation inspections
• Remote delivery locations
• Seasonal shipping volume
• Incorrect or incomplete addresses
• Events outside our reasonable control

6. Shipping Charges

Free standard ground shipping may be offered on eligible products or orders when clearly stated on the product page or at checkout.

Some products, destinations, oversized packages, or regulated shipments may require additional shipping or handling charges. Any applicable charge will be displayed before the order is submitted.

7. Carrier Selection

Tank Gas Depot selects an appropriate carrier and service based on the product classification, cylinder size, destination, and applicable shipping requirements.

A customer cannot require a carrier or service that is not approved for the product being shipped.

8. Tracking Information

When tracking is available, a shipping confirmation email will be sent after the carrier accepts the package.

Tracking information may take up to 24–48 hours to display movement. A label-created status does not always mean the package has already been collected by the carrier.

Customers are responsible for monitoring tracking information and arranging for someone to receive the package when necessary.

9. Address Accuracy

Customers must provide a complete and accurate delivery address during checkout.

Please verify:

• Recipient name
• Street address
• Apartment, suite, or unit number
• City
• State
• ZIP Code
• Telephone number
• Email address

Because regulated shipments may not be eligible for carrier redirection, we cannot guarantee that an address can be changed after processing begins.

Tank Gas Depot is not responsible for delays, failed delivery, or additional charges caused by an incorrect or incomplete address supplied by the customer.

10. Signature Requirements

A direct, adult, or other signature may be required depending on the product, order value, destination, or carrier requirements.

If a signature is required, the customer is responsible for ensuring that an eligible recipient is available. The carrier may make additional delivery attempts or hold the shipment at an approved location.

11. Separate Shipments

An order containing multiple products may arrive in more than one package.

Refrigerant cylinders may be shipped separately from tools, components, accessories, or other non-regulated products. Separate tracking numbers may be provided.

A partial delivery does not necessarily mean an item is missing.

12. Delayed Shipments

Carrier delays may occur after a package leaves our facility. Tank Gas Depot cannot control carrier networks, weather conditions, inspections, or other transportation interruptions.

If tracking has not changed for several business days, contact us at [email protected]. We will review the tracking information and contact the carrier when appropriate.

13. Packages Marked Delivered

If tracking shows “delivered” but you cannot locate the package:

1. Check the delivery location, entrances, garage, and other secure areas.
2. Ask household members, employees, neighbors, or building management.
3. Review any delivery photograph or carrier notice.
4. Allow until the end of the delivery day for tracking updates.
5. Contact the carrier directly.
6. Contact Tank Gas Depot if the package remains missing.

A carrier investigation or supporting documentation may be required before a replacement or refund can be considered.

14. Lost Shipments

A shipment is not considered lost solely because tracking has temporarily stopped updating.

If the carrier confirms that a package is lost, Tank Gas Depot will review the order and determine the appropriate resolution, which may include a replacement or refund.

Replacements remain subject to product availability and shipping eligibility.

15. Damaged or Leaking Refrigerant Shipments

Inspect the outside of the package before handling it.

If a package or cylinder appears crushed, punctured, severely damaged, hissing, leaking, unusually cold, or otherwise unsafe:

• Do not open, use, repair, or unnecessarily handle it.
• Keep people and animals away from the package.
• Avoid flames, sparks, smoking, and other ignition sources.
• Do not place a leaking package inside a vehicle or enclosed occupied area.
• Contact emergency services if there is an immediate safety risk.
• Notify the carrier and Tank Gas Depot as soon as it is safe to do so.
• Do not attempt to return the cylinder through ordinary mail or shipping services.

Contact us within 48 hours of delivery at [email protected]. Include the order number and clear photographs of the package, cylinder, shipping label, and damage—but only when photographs can be taken safely.

Keep the product and packaging until we provide instructions. Never return or transport a damaged refrigerant cylinder without written authorization and appropriate shipping instructions.

16. Refused and Undeliverable Shipments

Orders returned because of refusal, an incorrect address, failed delivery attempts, an unavailable recipient, or another customer-related delivery issue may be subject to:

• Original shipping charges
• Return transportation charges
• Carrier fees
• Regulated-material handling charges
• Restocking charges where permitted

A refund, when approved, will be issued only after the returned shipment has been safely received and inspected. Shipping and handling charges may be non-refundable.

17. Order Changes and Cancellations

Contact us immediately if you need to change or cancel an order.

We cannot guarantee cancellation once an order has entered processing, verification, regulated-material preparation, or carrier pickup.

Orders that have shipped cannot be cancelled and must follow our approved return process.

18. Returns

Do not independently mail or ship refrigerant cylinders back to Tank Gas Depot.

Refrigerant returns may require specific authorization, packaging, labeling, documentation, and an approved carrier service. Unauthorized returns may be refused and may create a serious transportation safety violation.

Review our Return and Refund Policy and contact us before returning any product.

19. Product Compatibility

Refrigerants are not automatically interchangeable.

Customers are responsible for confirming the exact refrigerant required by their equipment before ordering. Never mix refrigerants or install a refrigerant that is not approved for the system.

Questions about installation, recovery, charging, or equipment servicing should be directed to a properly certified HVAC or refrigeration professional.

20. Contact Us

For shipping questions, tracking assistance, or delivery concerns, contact:

Tank Gas Depot
4749 N Gracemoor Cir
Colorado Springs, CO 80917
United States

Email: [email protected]
Website: https://noladepot.com/

Please include your order number when contacting us about an existing order.

Tank Gas Depot may update this Shipping Policy when our services, carriers, products, or legal obligations change. The version posted on our website at the time of purchase will apply to that order.