Return & Refund Policy

Thank you for shopping with Tank Gas Depot. This policy explains how returns, refunds, replacements, damaged shipments, and order cancellations are handled for refrigerant cylinders, HVAC and refrigeration supplies, and refrigerator parts purchased from tankgasdepot.shop.

1. Return Period

You may request a return within 30 calendar days from the date your order was delivered.

The return request must be submitted during this 30-day period. Products sent without prior authorization may be refused.

Nothing in this policy limits any consumer right or remedy that cannot legally be excluded.

2. General Return Requirements

To qualify for a return, the product must:

• Be unused and uninstalled.

• Be in the same condition in which it was received.

• Remain in its original manufacturer packaging.

• Include all accessories, manuals, labels, fittings, caps, and included materials.

• Have all factory seals, valve seals, safety caps, and tamper-evident packaging intact.

• Show no evidence of use, installation, alteration, damage, leakage, or tampering.

• Be accompanied by the order number or other proof of purchase.

• Receive a Return Authorization from Tank Gas Depot before shipment.

Opening the outside shipping box does not automatically make a product ineligible. However, the product itself and its original seals must remain intact.

3. Refrigerant Cylinder Returns

Unopened and unused refrigerant cylinders may qualify for return within 30 days, subject to inspection and the availability of a lawful return-shipping method.

A refrigerant cylinder is not eligible for a voluntary return if:

• The manufacturer or valve seal has been opened, removed, or damaged.

• The cylinder has been connected to equipment.

• Any refrigerant has been discharged or removed.

• The valve, cap, label, or cylinder has been altered.

• The cylinder shows signs of misuse, improper storage, impact, puncture, corrosion, or tampering.

• The product was stored or transported contrary to its safety instructions.

• The cylinder cannot legally or safely be transported back from the customer’s location.

Never ship a refrigerant cylinder back without written instructions from Tank Gas Depot.

Refrigerant cylinders are regulated products and cannot be returned using ordinary mail, an unapproved shipping service, or customer-created shipping labels.

4. Refrigerator Parts and Accessories

Unused and uninstalled refrigerator or HVAC parts may qualify for return when they remain in their original condition and packaging.

Electrical, electronic, sealed, or sensitive components may not qualify for a voluntary return after they have been:

• Installed or connected

• Energized or operated

• Programmed or configured

• Modified, cut, bent, or altered

• Contaminated with oil, refrigerant, moisture, or another substance

This restriction does not apply when we shipped the wrong product, the product arrived damaged, or a verified defect existed when the product was delivered.

5. Product Compatibility

Customers are responsible for confirming the correct:

• Refrigerant type

• Cylinder size

• Part number

• Voltage

• Connector or valve type

• Equipment model

• System compatibility

Refrigerants are not interchangeable and must never be mixed.

Ordering an incompatible product is treated as a change-of-mind return. It may qualify only when the product remains completely unused, unopened, and otherwise satisfies this policy.

Contact a qualified HVAC or refrigeration professional if you are uncertain about compatibility.

6. Non-Returnable Products

The following products are not eligible for voluntary return:

• Opened or partially used refrigerant cylinders

• Cylinders with broken or removed valve seals

• Cylinders that have been connected to equipment

• Installed or used refrigerator parts

• Parts damaged during installation

• Products altered, repaired, refilled, transferred, or modified after delivery

• Products damaged through misuse or improper storage

• Products missing original labels, packaging, caps, fittings, or accessories

• Custom, special-order, or specially sourced products

• Digital products or downloadable materials

• Gift cards

• Products marked “Final Sale” or “Non-Returnable” before purchase

• Products purchased from another store, marketplace, or seller

• Unauthorized returns

These exclusions do not apply when another remedy is required by law.

7. How to Request a Return

Before returning anything, email:

[email protected]

Include:

• Your full name

• Your order number

• The product you want to return

• The reason for the return

• Whether the product has been opened, installed, connected, or used

• Clear photographs of the product, packaging, seals, labels, and cylinder valve

• Photographs of any damage or incorrect item

If the return is approved, we will provide instructions and, when applicable, a Return Authorization number and approved shipping method.

Approval of a return request does not guarantee a refund. The product must still be received and inspected unless we confirm that physical return is unsafe or unnecessary.

8. Do Not Send Returns to Our Address Without Authorization

Do not mail or deliver returns directly to the business address listed on this website unless we specifically instruct you to do so.

The correct return destination may depend on the product, supplier, manufacturer, carrier, and hazardous-material requirements.

Unauthorized packages may be refused or returned to the sender.

9. Return Shipping Costs

Change-of-Mind Returns

The customer is responsible for approved return shipping costs when the return results from:

• Ordering the wrong refrigerant or part

• Product incompatibility

• An accidental or duplicate order

• No longer needing the product

• Another reason not caused by Tank Gas Depot

For regulated products, Tank Gas Depot may need to arrange the return through an approved carrier. The actual authorized return transportation charge may be deducted from the refund.

Optional or expedited original shipping charges are not refundable for change-of-mind returns.

Returns Caused by Our Error

Tank Gas Depot will cover approved return shipping or provide another appropriate resolution when:

• We shipped the wrong product.

• The product was materially different from its listing.

• The product arrived damaged.

• A verified defect existed at delivery.

• The return resulted from another verified error by Tank Gas Depot.

10. Damaged, Leaking, or Unsafe Cylinders

Inspect the outside of the package before opening or handling it.

If a package or cylinder appears punctured, crushed, severely damaged, unusually cold, hissing, or leaking:

• Do not open, connect, use, repair, or unnecessarily handle it.

• Keep people and animals away.

• Avoid flames, sparks, smoking, and other ignition sources.

• Do not place it inside a vehicle or occupied enclosed space.

• Contact emergency services if there is an immediate danger.

• Notify the delivery carrier and Tank Gas Depot as soon as it is safe.

• Do not attempt to return or personally transport it.

Contact us preferably within 48 hours of delivery and provide your order number and photographs, but only take photographs when it is safe.

Keep the packaging and product until instructions are provided. Reporting after 48 hours does not eliminate rights provided by law, but it may affect our ability to verify carrier damage.

A leaking or unsafe cylinder must not be returned unless Tank Gas Depot provides specific lawful transportation instructions.

11. Incorrect, Incomplete, or Defective Orders

Contact us promptly if:

• You received the wrong refrigerant or part.

• An item is missing.

• The product does not match its listing.

• A product arrived damaged.

• A part appears defective before installation.

Depending on the circumstances and availability, we may provide:

• A replacement

• A full refund

• A partial refund

• An approved comparable alternative

• Store credit, if you choose it

• Assistance with a manufacturer warranty claim

Do not install or use a product that appears incorrect, damaged, or defective.

12. Manufacturer Warranties

Some parts or equipment may include a manufacturer warranty.

Certain defects may need to be inspected or handled by the manufacturer. We may request photographs, diagnostic information, model numbers, serial numbers, or installation details.

Manufacturer warranty procedures do not remove any remedy Tank Gas Depot is legally required to provide.

Damage caused by incorrect installation, unqualified servicing, incompatible equipment, misuse, or unauthorized modification is not considered a manufacturing defect.

13. Return Inspection

Approved returns are inspected before a refund or replacement is issued.

We may reject a voluntary return or reduce the refund where permitted when:

• The product has been opened, connected, installed, or used.

• Refrigerant has been removed or discharged.

• A factory or valve seal has been damaged.

• Labels, caps, fittings, accessories, or packaging are missing.

• The product was damaged after delivery.

• The returned product does not match the product shipped.

• There are signs of substitution, alteration, refilling, or tampering.

• The return does not satisfy this policy.

If a return cannot be accepted, we will explain the reason. Additional regulated transportation charges may apply if the product must be sent back to the customer.

14. Refund Processing

After an approved return is received and inspected, we will notify you whether the refund has been approved.

Approved refunds are normally issued within 5–10 business days after inspection to the original payment method.

The refund will normally include:

• The amount actually paid for the approved product

• Applicable sales tax charged on that product

Discounts, coupons, promotions, and store credit used in the original order will be reflected in the refund.

After we issue the refund, your bank or payment provider may require additional time to post the funds to your account.

15. Restocking Fees

We do not charge a restocking fee when a returned product fully satisfies this policy.

However, customer-paid return shipping, hazardous-material transportation charges, and optional original shipping services are separate from a restocking fee and may remain non-refundable.

Products returned in an incomplete or altered condition may be rejected or qualify for a reduced refund where permitted by law.

16. Exchanges and Replacements

Exchanges and replacements depend on product availability.

If an approved replacement is unavailable, we may offer:

• A refund to the original payment method

• A comparable alternative with your agreement

• Store credit if you choose it

For change-of-mind exchanges, the original product must normally be returned and approved before a replacement order is placed.

17. Order Cancellations

Contact us immediately if you need to cancel an order.

Cancellation is not guaranteed after the order has entered:

• Verification

• Processing

• Regulated-material preparation

• Labeling

• Carrier scheduling

• Shipment

Once an order has shipped, it cannot be cancelled. The customer must request a return after delivery and follow this policy.

If we successfully cancel an order before shipment, the refund will be issued to the original payment method.

18. Certification or Eligibility Cancellations

Some refrigerants require purchaser certification or other eligibility documentation.

If required information cannot be verified before shipment, we may place the order on hold or cancel it. A cancelled, unshipped order will be refunded to the original payment method.

Providing false, altered, expired, or misleading documentation may result in cancellation and refusal of future orders.

19. Refused or Undeliverable Shipments

Please contact us before refusing delivery, especially when the package appears damaged.

When an order is returned because the customer:

• Refused delivery

• Provided an incorrect or incomplete address

• Failed to collect the package

• Was unavailable for required delivery attempts

• Could not legally receive the shipment

actual return transportation, carrier, and regulated-material handling charges may be deducted from the refund where permitted.

A refund will be considered only after the product has been safely returned and inspected.

20. Bundles and Promotional Products

When returning a product purchased as part of a bundle or promotion, all included products and promotional gifts may need to be returned.

If only part of a bundle is returned, the refund may be recalculated using the regular price of the products retained.

Promotional gifts must be returned unused and in their original condition.

21. Sale and Clearance Products

Sale and clearance products may be returned when they satisfy this policy unless they were clearly marked “Final Sale” or “Non-Returnable” before purchase.

A later price reduction does not change the amount originally paid and does not create a right to a price adjustment or additional refund.

22. Store Credit

When available, you may choose store credit instead of a refund to the original payment method.

Store credit:

• Can be used only at tankgasdepot.shop

• Cannot be redeemed for cash

• Is issued only after the return is approved

• Will not replace a monetary refund without your agreement, unless the original order was paid using store credit

23. Payment Disputes

Please contact us before submitting a payment dispute or chargeback so that we have an opportunity to investigate and resolve the issue.

This does not prevent you from exercising rights available through your bank, card issuer, payment provider, or applicable law.

24. Changes to This Policy

We may update this policy when our products, carriers, return procedures, or legal obligations change.

The version published when an order was placed will generally apply to that order, unless a later change is required by law or provides additional customer rights.

25. Contact Information

To request a return, report a damaged product, or ask a question, contact:

Tank Gas Depot
4749 N Gracemoor Cir
Colorado Springs, CO 80917
United States

Email: [email protected]
Website: https://noladepot.com

Please include your order number when contacting us about an existing purchase.